Addressing your concerns: highlights from the Cerner Infor communications survey

Tift Regional Health System (TRHS) conducted an online survey of employees and Medical Staff providers between December 15, 2016 and January 6, 2017 to gather feedback regarding communications for the Cerner Infor transformation.   TRHS had a total for 702 respondents for the survey.  Thanks to all who participated.

Some of the key highlights from the survey results:

  • As expected, the largest response was from nurses (32%).
  • 86% of the respondents were women.
  • The largest group of respondents (45.5%) falls into the Generation Y category (born between 1977 and 1995).
  • About 45% of the respondents did not know if they will be a user of Cerner or Infor.  Only 10% said they would be using both systems.   Do you wonder “Which System Will I Be Using?”  Click here for a handy reference sheet. 

To request a copy of the full survey report, please send an email to info@tiftregional.com.

Other key items identified in the survey:

The top three ways to deliver messages regarding the transformation:

  1. Email blasts.
  2. MedNet and/or website.
  3. Hold periodic meetings and distribute handouts.

The top three concerns regarding the Cerner/Infor transformation, with a response to each concern:

  1. Lack of training. 

    Please click here to learn more the Cerner/Infor training process.

  2. Disruption to patient care or workflow during the activation phase.  

    With investment in training, rehearsal of critical steps and onsite support during and immediately after go-live, delays in patient service should be minimized.  But, we must also be realistic and expect some slowdown and disruption as we adapt to new processes.  Once initial issues are identified and adjustments are made, our data interfacing and workflow will vastly improve and patient care will be enhanced.  

  3. There will not be adequate support once we go live. 

    Along with Cerner and Ciber consultants, representatives from key TRHS departments will also be trained as super users to assist teams.  These super-users will be clearly identified before and during the activation phase. 

The top three types of information survey respondents wish to receive in messaging, with a response to each item:

  1. Tell me how this will improve my workflow.

    Cerner Millennium improves workflow by allowing clinicians to quickly document medications administered at the bedside.  

    Cerner Millennium also reduces the time it takes for clinicians to get to the point of productivity by minimizing user name and password prompts on various applications.   A badge swipe will provide authentication to reduce the number of passwords to remember for various applications. 

    Infor Lawson provides a unified platform solution for supply chain, financial and human resources management.   It will provide a unified system for financial planning, accounting and expense management.   Fiscal data will be more readily available for analysis and decision-making.

    Infor Lawson will also improve vendor management and reduce supply-chain costs.  It will centralize employee information on a single platform.  It will track personnel workforce activity and free our team from time-consuming HR transactional tasks. 

  2. Tell me how this will improve the patient experience and quality of care

    Clinicians will benefit by having the patient’s up-to-date information at the bedside.  Alerts notify the clinician when inconsistencies arise that could result in a medication error. Patient safety is enhanced through “five rights” verification via bar-code technology. Other hospitals which use this system attest that Cerner Millennium has made the medication process safer and medication errors have been minimized.

    By having a unified platform, Infor Lawson will transform the integration, planning, tracking, and management of Tift Regional’s vital assets, including people, supplies, clinical data, relationships and financial resources.  This will help our hospital system to reduce costs, improve care and lower risk. 

  3. Tell me how this will improve the sharing of health information and data among departments.

    Cerner Millennium and Infor Lawson will provide an integrated system which will interface clinical, financial and supply chain data more openly and freely. The ultimate goal is enhanced patient-centered flow, which includes drawing data from any IT source that generates information about a patient's health and billing data.