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Ryther earns special certification as a patient experience professional

Tift Regional Health System (TRHS) announced that Beth Ryther has recently earned the credential of Certified Patient Experience Professional (CPXP).  Ryther, who serves as System Director of Service Excellence for TRHS, received the certification from the Patient Experience Institute (PXI).  She is one of only 138 certified CPXPs worldwide and TRHS is one of only nine healthcare organizations in Georgia with professionals that have this special designation.   

CPXP certification is an international designation intended for healthcare professionals or other individuals with a commitment and interest in patient experience improvement.  This special designation signifies that recipients possess the qualities of a leader who influences the systems, processes, and behaviors that cultivate consistently positive experiences with knowledge and practical experience necessary to pass a rigorous examination.  In addition, achievement of certification highlights a commitment to the profession and to maintaining current skills and knowledge in supporting and expanding the field of patient experience. Once certified, a CPXP must maintain his or her certification every three years and remain active in the field.

“As the patient experience movement grows, we recognize the important contribution professionals attaining certification as CPXPs will have. This designation is significant as it underscores and reinforces the critical focus on the patient and family experience in today’s healthcare environment,” said Jason A. Wolf, President, Patient Experience Institute. “The recipients of this certification represent a visionary, thoughtful and committed group of individuals focused on changing the landscape of healthcare for the better.”

Ryther directs patient engagement efforts at Tift Regional Medical Center in Tifton, Cook Medical Center in Adel and at TRHS clinics located throughout the region.   She also provides oversight for the TRHS Diabetes Learning Center.   Before becoming TRHS System Director of Patient Excellence in January 2016, Ryther was the Director of Physician Clinics and Customer Service for Cook Medical Center for 10 years.  Ryther holds a bachelor’s degree from Palm Beach Atlantic University and a master’s degree in public administration from Valdosta State University.