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Cook Senior Living Center recognized for outstanding resident and employee satisfaction award
07/17/2017

Cook Senior Living SignageCook Senior Living Center has recently received the Excellence in Action Award from NRC Health. The local nursing home is a member of the Georgia Health Care Association (GHCA), where 225 members received the award, making Georgia the leading state in the nation for outstanding resident and employee satisfaction for the second consecutive year.

This honor, awarded exclusively to NRC Health post-acute clients, recognizes organizations that achieve the highest overall resident or employee satisfaction scores in the NRC Health database–the largest source of long-term care and senior-living satisfaction metrics in the nation.

“The Excellence in Action award remains a true testament to the overall quality being provided in today’s long-term care and senior living organizations,” said Rich Kortum, Director of Strategic Partnerships at NRC Health. “The recipients of this award continue to show the importance of focusing on what matters most to their residents, families, and employees. We are honored to partner with such high-performing organizations, and wish them continued success.”

Cook Senior Living Center is a 95-bed skilled nursing facility located in Adel. The facility is a hospital-based nursing home that focuses on the physical and mental well-being of all residents with an emphasis on quality care.

Qualifying skilled nursing, assisted living, and independent living communities must have completed a customer or workforce satisfaction survey in 2016. Winners must also have received a minimum of 10 responses (achieving a response rate of at least 30 percent). Their overall responses must have scored the organization within the top 10 percent of qualifying assisted living and independent living facilities and the top 20 percent of qualifying skilled nursing centers on either the question, “What is your recommendation of this facility to others?” or the question, “What is your recommendation of this facility as a place to work?” In Georgia, almost 18,000 residents and family members and 22,000 associates responded to the satisfaction survey.

“I am exceptionally proud of the staff at Cook Senior Living Center for receiving this important recognition,” states Michael Purvis, CEO of Cook Medical Center and Administrator for Cook Senior Living Center. “Our staff works diligently to provide excellent care to our residents and their families, and this award further demonstrates our commitment to providing the best care possible.”

For more information about Cook Senior Living Center, visit www.cookmedicalcenter.com or call (229) 896-8000.