Quality and Safety

patient and provider

Quality and Safety 

Tift Regional is committed to fostering a culture of safety and quality.  We strive to continuously enhance the patient experience through the utilization of performance improvement initiatives. 

Why should you care about safety and quality? 

As a healthcare consumer, paying attention to quality measures and other factors will help you make the best decisions regarding where to go for medical services.  

Patient Safety
Each patient is responsible for notifying the facility or clinic of suggestions to improve patient safety, perceived risks in his/her care and unexpected changes in patient’s condition. Tift Regional Health System’s goal is to provide a safe environment for our patients and families. If you have a safety concern, it can be reported to The Joint Commission:
• At www.jointcommission.org using the “Report a Patient Safety event” link in the “Action Center.”
• By fax to 630-792-5636
• By mail to Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181
To report a Patient Safety Event online:
• At www.jointcommission.org using the “Report a Patient Safety Event” link in the “Action Center”
• Under “Action Center” click on “Report a Patient Safety Event”
 
Seguridad del paciente
El paciente es responsable de notificar al centro o la clinica las sugerencias para mejorar la seguridad del paciente, los riesgos percibidos en su atenci6n y los cambios imprevistos en la condición del paciente. Si usted tiene una preocupación de seguridad, puede ser reportada a La Comisión Conjunta:
• En www.jointcommission.org utilice el enlace “Reporte un Evento de Seguridad del Paciente” en el “Centro de Acción.”
• Por fax al 630-792-5636
• Por correo a la Oficina de Calidad y Seguridad del Paciente, La Comisión Conjunta, One Renaissance Boulevard, Oakbrook Terrace, IL 60181
Para reportar un Evento de Seguridad del Paciente en línea:
• En www.jointcommission.org utilice el enlace “Reporte un Evento de Seguridad del Paciente” en el “Centro de Acción.”
• Bajo el “Centro de Acción” haga clic en “Reporte un Evento de Seguridad del Paciente.”

Who measures safety and quality?          

U.S. Department of Health and Human Services.  The federal Centers for Medicare and Medicaid Services (CMS) offers a consumer website called Hospital Compare. Here you can find information about how hospitals nationwide treat patients with three of the most common medical conditions requiring hospitalization. These conditions are heart attack, heart failure, and pneumonia.  It also reports on surgical infection prevention.  The Hospital Consumer Assessment of Healthcare Providers and Systems initiative (HCAHPS) also measures patient satisfaction on service. 

Joint Commission (formerly JCAHO).  A not-for-profit organization, the Joint Commission is the nation's oldest and largest healthcare accrediting body. The Joint Commission sets standards that guide hospitals in delivering safe, quality care.  TRMC is accredited by the Joint Commission through a survey and data-gathering process. 

Leapfrog Group.  In addition to the Joint Commission, Tift Regional has volunteered to be surveyed for quality measures by the Leapfrog Group, a nonprofit coalition of large U.S. employers and health-care purchasers.  Grades are based on an analysis of hospital patient-safety outcomes, such as rates of inpatient injuries, infections and medical errors, and efforts toward improvement.

HealthGrades: Healthgrades is an independent source which provides consumers comparative physician information and hospital quality outcomes.  

U.S. News.  The U.S. News Hospital Rankings provide comparative data based on quality outcomes and patient satisfaction. 

Tift Regional’s safety and quality initiatives 

Quality Council.  Comprised of clinical leaders, administrative staff and hospital board members, a special quality committee reviews outcomes and individual cases to identify opportunities for performance improvement.  

Daily patient safety check-in.  A daily patient safety check-in is conducted between a member of the executive team and managers from nursing units and support areas.

Training: All staff members participate in patient-safety measures for their respective areas and attend periodic training. 

Georgia Hospital Engagement Network (HEN).  Tift Regional is a member of the Georgia Hospital Association’s Hospital Engagement Network (HEN).  The goal of the HEN is to reduce unnecessary readmissions by 20 percent and avoidable harm by 40 percent in participating Georgia hospitals.

The Speak Up Program.  The Joint Commission’s Speak Up program urges patients to take an active role in preventing health care errors by becoming involved and informed participants on their health care team.

Rapid Assessment Team.  Comprised of a critical care nurse, respiratory therapist, physician and other clinical professionals, the Rapid Assessment Team responds immediately when a patient has a sudden decline in health. The Rapid Assessment Team mobilizes before the patient’s condition deteriorates and acts to assess and treat the patient so as to avoid ICU transfer, cardiac arrest or expiration.

Tift Regional’s quality scores 

To view the Leapfrog Group’s quality scores for Tift Regional Medical Center, please click here.  

Have questions or need more information?

Please call the Tift Regional Quality Management Department at 229-353-6119 or send an e-mail here.