Cerner implementations are among the most fundamentally challenging projects that a health care organization will ever confront. They affect everyone in the organization and result in significant changes in processes. This makes education and training absolutely pivotal.
“After conducting a Learning Gap Analysis, our training committee has developed a Cerner educational program that addresses all of the various stakeholder groups at Tift Regional Health System, including providers, nurses, technicians, registrars, business analysts and more,” said Sherry Ellis, RN, Director of Clinical Informatics. “Our executive leadership team recognizes that it is critical to invest the time and resources to train staff and we have their full support.”
Sherry said Cerner training is role-based. “This means that we are training users based on their workflow and how they do their job,” she said.
The equipment used for the training includes computers, barcode scanners, infusion pumps, printers and scanners.
“Aspects of training include logging-in, navigating the new system, reference guides, workflows, scenario-based learning and practical applications in both the classroom and in the Cerner Experience Room,” said Sherry. “The emphasis will be on practice, practice, practice. Users must score 80 percent or higher in a competency review after training. No login or password will be issued until an employee has successfully completed training.”
A bulk of the training will be conducted at the Cerner Infor Training Center, located in Tifton at 712 East 18th Street, across the street from the main entrance of Tift Regional Medical Center (TRMC).
Other training locations include the ICU and OR classrooms at TRMC, the Financial and Accounting classrooms at Tifton Physicians Center, the education classroom at the Diabetes Learning Center, the classroom at Affinity Pediatrics and the classroom at Affinity Clinic/TRMC West Campus.
Sherry said that “rules of the road” have been established to make training as effective as possible. “We ask that cell phones be turned-off during class and that there be no eating or drinking at computers,” she said. “We also ask managers not to send night-shift employees to a class right after they finish a shift.”