So you are a Super User. What does that mean?

Congratulations!  You have been selected as a Super User.  But, what does that mean?  What exactly is your role?  What impact will you provide on the Cerner Infor transformation?

“Many have volunteered to serve as a Super User, but some may not fully realize the scope of their responsibilities during this important transition,” said Sherry Ellis, RN, Tift Regional Health System’s Director of Clinical Informatics.

Sherry said Super Users play an important role in supporting the adoption and use of Cerner.  A Super User is an end user with extensive knowledge of workflows and the Cerner applications being supported. Super Users are often the “go-to” people in their departments. The roles of Super Users match those of the end users being supported.

“As members of the clinical team, first and foremost, Super Users have the knowledge and skill necessary to provide support and education to colleagues at the bedside,” she said.  “As proficient users of clinical systems, they assist with training, answering questions and troubleshooting problems.”

The benefits of the Super-User approach are numerous.  It creates in-house expertise, clinicians gain access to on-the-spot educational resources, and patients benefit from more efficiently delivered care.

“Super Users have the ability to solve problems and adapt to change,” said Sherry.  “They are chosen for this important role because they are considered approachable, knowledgeable and responsible.  Super Users have a strong belief in the Cerner transformation and have an understanding of the workflows being supported.”

The expectations for all Super Users include:

  • Understand the training curriculum and run through exercises to better assist users during training and within their office.
  • Always demonstrate a positive attitude.
  • Understand the current and future workflows to mentor and train users correctly.
  • Assist end users with troubleshooting computer-related issues. Often times, users may experience trouble with navigating in the new system and non-critical issues that Super Users can assist with rather that contacting the Help Desk.
  • Provide end-user support by identifying and reporting critical issues to the Help Desk:
    • Listen and learn the issue from user.
    • Allow the user to demonstrate the issue.
    • Coach or teach the user how to correct the issue.
    • Call or submit a help-desk ticket for critical issues.
    • Follow-up with the user resolutions for the issue.

For any questions or concerns, please email Sherry at sherry.ellis@tiftregional.com or call 353-7556.