Stakeholders

The new health information system offered by Cerner will play a critical role in supporting new models of care and payment that are designed to improve quality, reduce costs and improve the patient experience.  In order to have a successful Cerner transformation, there is a need to engage various stakeholders.  These stakeholders play independent roles that are crucial in the implementation process.  Here are examples of key stakeholders:

Administrative Staff.  To begin with, an important stakeholder is senior management.  They play a very important role in the day-to-day running of the organization, which includes health information system implementation.  They work with the Board to appropriate funding and lead the efforts in the system transformation.  The senior team is also expected to provide the personnel that are required for the building of the system. The Administrative Staff also plays a crucial role of promoting the adoption of the system.

Physicians and Advanced Practice Providers.  While the technical aspects of the Cerner transformation can be complex and require skillful execution for success, the desired benefits of system implementation such as improving operational efficiency and care outcomes cannot be fully achieved until there is adoption of the system by physicians and other providers. The mere presence of an electronic health record (EHR) does not imply that providers will use it.  Since physicians ultimately direct patient care, physician adoption is necessary for the safe and beneficial use of the EHR. Physicians and advanced practice providers have to help drive optimization, improvement and adoption of Cerner. 

Nurses, Therapists and Technicians.  Other important stakeholders in the Cerner transformation are nurses, therapists and technicians.  This is because these professionals regularly uses clinical applications, not only to handle the patient’s medical record, but to pass information to other departments.  Nurses, therapists and technicians are therefore expected to benefit from a system that is convenient to use and relays information by the fastest means. 

Clinical Managers.  Another category of stakeholders in the Cerner transformation are clinical managers.  Since their role is to oversee the daily workflow in the institution by carrying various clinical operations, they require information from a system that makes their work easier, especially when attending to patients and staff members who serve them.  Cerner will also help to make various workflow improvements in the clinical managers’ areas of responsibility.

Revenue Cycle and Data Analysis.  The people who manage our billing, collections, information analysis and revenue integrity are another integral component of the Cerner transformation.  Because these individuals are involved in general financial management for TRHS, the Cerner and Infor systems will help them by offering more effective transactions, data sharing and auditing.

Information Technology.   Our IT staff is crucial in the application of computers and information systems to store, study, retrieve, transmit and manipulate data for our enterprise.  They will be pivotal in the transformation because we will look to them along with Cerner to guide the process, install the proper hardware, activate the programming and ensure interoperability.   

Identifying and working with key stakeholders puts these individuals in the project’s corner, helping to build the organizational case for optimization and creating a wave of support behind this ongoing project.  We would like to thank all of the key stakeholders for investing their time, energy and resources to ensure TRHS garners the best results during the transformation.  Your efforts have taken time away from your family as well as normal work responsibilities.  We appreciate all of your hard work and dedication.    

The ultimate stakeholder, of course, is our patients.  Patients are the most important stakeholders of all because they both pay for our healthcare system and are the end-users of it.  They are at the center of everything we do and are the most valuable part of the team.  The Cerner transformation and digitization of information will mean improved focus around care coordination and communication, as well as support, empowerment and access to promote patient-centered care.