The Cerner training plan: what you need to know

Cerner implementations are among the most fundamentally challenging projects that a health care organization will ever confront. They affect everyone in the organization and result in significant changes in processes.  This makes education and training absolutely pivotal. 

“After conducting a Learning Gap Analysis, our training committee has developed a Cerner educational program that addresses all of the various stakeholder groups at Tift Regional Health System, including providers, nurses, technicians, registrars, business analysts and more,” said Sherry Ellis, RN, Director of Clinical Informatics.  “Our executive leadership team recognizes that it is critical to invest the time and resources to train staff and we have their full support.”

Sherry said Cerner training is role-based.   “This means that we are training users based on their workflow and how they do their job,” she said.  

The equipment used for the training includes computers, barcode scanners, infusion pumps, printers and scanners. 

“Aspects of training include logging-in, navigating the new system, reference guides, workflows, scenario-based learning and practical applications in both the classroom and in the Cerner Experience Room,” said Sherry.  “The emphasis will be on practice, practice, practice.  Users must score 80 percent or higher in a competency review after training.  No login or password will be issued until an employee has successfully completed training.”

A bulk of the training will be conducted at the Cerner Infor Training Center, located in Tifton at 712 East 18th Street, across the street from the main entrance of Tift Regional Medical Center (TRMC). 

Other training locations include the ICU and OR classrooms at TRMC, the Financial and Accounting classrooms at Tifton Physicians Center, the education classroom at the Diabetes Learning Center, the classroom at Affinity Pediatrics and the classroom at Affinity Clinic/TRMC West Campus.

Sherry said that “rules of the road” have been established to make training as effective as possible.  “We ask that cell phones be turned-off during class and that there be no eating or drinking at computers,” she said.  “We also ask managers not to send night-shift employees to a class right after they finish a shift.”

Frequently Asked Questions (FAQ) about the Cerner Training

Who is leading the training for the clinical side?

  • Clinical Education Coordinator:  Sherry Ellis
  • General IP Nursing:  Chasley Green, Erin Hart, Shelley Perry, Hannah Rousey, Cerner
  • ED Nursing/Providers:  Keisha Stalnaker, Ernesto Ortiz-Ariza, Susie McKay
  • Cardiology Nursing:  Kellie Walker, Keisha Stalnaker, Kristi Thomas
  • Cath Lab:  Kellie Walker
  • Periop Nursing:  Leigh McCabe, Kristi Thomas
  • LTC Nursing:  Kacee Chambless, Cerner
  • Women’s Health:  Erika Griffis, Erin Hart
  • Oncology: Brittanie Harrell
  • Anesthesia Providers:  Wes Harper
  • Hospital Medicine/Intensivists:  Cerner/Keisha Stalnaker
  • Ambulatory: Kim Massey, Kacee Chambless, Brittanie Harrell
  • Nutrition:  Sandra Moretz
  • Respiratory Therapy: Lana Hendrix, Monica Williams
  • Therapies:  Angie Parrish, Taylor Youngblood
  • Pharmacy:  Cerner
  • Radiology:  Stauna Chambless
  • Lab:  Cerner
  • Transfer Center:  Jean Moore
  • View Only:  Sherry Ellis
  • Managers/Directors/Charges:  Daniel Bailey

Who is leading the training for the revenue cycle side?

  • Revenue Cycle Education Coordinators: Mary Yost and Kim Wills
  • HIM:  Courtney Johnson, Amanda Soles, Krista McPherson
  • HIM Coder:  Jennifer Boler, Scottie Stone, Aletha Newmans
  • Registration:  Katina Robinson, Paula Jackson, Ashley Dorden, Sharon Dunnum, Brooke Blanton
  • Scheduling:  Ashley Dorden, Diane Edenfield
  • Rev Cycle:  Kristy Gladden, Ashley Patnaude, Wendi Smith, Wendy Moorman, Kala Brumfield, Mary Yost
  • Practice Mgt:  Andrea Heath, Mark McElfresh, Ashely Patnaude, Ashley Mobley
  • Case Mgt IP/Discharge Planner:  Terrie Brogdon, Heather Hall, Jenny Atkins
  • Case Mgt Opt:  Kayla Roundtree
  • Charge Analyst: Serena Patterson, Daniel Bailey

When is the training?

Weeks 1-3:  July 31-August 18:  Train the Trainer
Weeks 2-3:  August 7-August 19:  Super User Training
Weeks 4-9:  8/21-9/30:  End User Training

Please click here for a detailed schedule. 

How do I register for training?

Managers are responsible for registering their staff members in Net Learning by July 15.  “Class sizes are limited and will be filled in a first-come, first-serve basis,” said Sherry.  “And, we can only allow one person per device for the training.”

What if I have a staff member on FMLA during the training sessions?

They will be trained when they return.  If the staff member returns after the go-live date of October 1, please note that training will not resume until two weeks after the go-live date.

Will there be enough seats for everyone?

Yes.  TRHS has planned for all staff currently employed and have built-in a 20 percent contingency, taking into account new hires, no-shows and those who need reschedule.

Will there be make-up classes?

Yes, but not for two weeks after the go-live date of October 1.  The make-up training dates we will be disseminated in late September.

Will walk-ins who have not been signed-up by their manager in Net Learning be accepted?

No—not unless we have empty seats.

Who can I contact with any questions?

Please contact Sherry Ellis at sherry.ellis@tiftregional.com or 353-7556.